CHANGPHEL rugs inherit the resilient spirit of plateau culture and require uncomplicated maintenance. Crafted with premium raw materials and time-honored traditional techniques, our rugs inherently deliver outstanding performance: moisture resistance, anti-slip, anti-static, noise reduction, stain resistance and mite repellency.

For handwoven wool rugs, weekly vacuuming delivers optimal dust removal. Always vacuum along the direction of the pile. When necessary, flip the rug over and vacuum dust from the backing. If your rug features fringes, tuck all fringes fully underneath the rug before vacuuming to prevent fraying and abrasion.

Wool naturally contains lanolin, granting CHANGPHEL hand-knotted wool rugs inherent natural stain resistance. In most cases, prompt spot treatment removes blemishes before they penetrate wool fibers, drastically cutting down long-term maintenance work.

For dry stains: Wipe gently with a cold water-dampened cloth first. Sprinkle baking soda or table salt over the area to absorb residual dirt until fully dry, then vacuum thoroughly. Never use bleach, as it will discolor natural wool.

For liquid spills such as juice or tea: Blot excess liquid completely with paper towels first, then wipe clean with plain cold water.
If glassware breaks on the rug, use wide adhesive tape to lift all tiny glass shards safely.

Avoid arbitrary use of chemical diluents or harsh solvents.

We recommend one deep professional rug cleaning per year.

Every rug in our store is 100% handmade. Minor natural variations are characteristic of hand artistry and should be expected. Thank you for your understanding.

Slight color discrepancies may appear due to differences in lighting and digital display screen calibration. We kindly ask for your understanding.

Custom pattern rugs require 4–5 months lead time covering graphic design, color matching and hand weaving. Extended lead times apply for highly intricate patterns or oversized sizes (over 6 sq.m). Reach out to online customer service for specifics.

Lead time for out-of-stock standard custom rugs: 4–5 months. Please consult our online support for accurate timelines.

In-stock items will be dispatched within 7 calendar days upon payment confirmation. Minor delays may occur during public holidays; we appreciate your understanding.

Final shipping cost is shown at checkout in the system. Our default cross-border courier is SF Cross-Border FBA. If you require a designated shipping carrier, please coordinate with our online customer service team in advance.