Every CHANGPHEL rug undergoes a professional deep clean before it arrives at your home. For routine care, vacuuming once a week is usually sufficient to keep dust under control. Always vacuum in the direction of the pile. To find the pile direction, run your hand gently across the surface: the direction that feels smoother is the direction of the pile; moving against it will create more resistance. When needed, turn the rug over and vacuum the backing. If your rug has fringes, fold them underneath before vacuuming to prevent wear.Because Northern Tibetan wool is naturally rich in lanolin, CHANGPHEL handwoven rugs offer excellent natural stain resistance — no additional stain protection is usually needed. In most cases, promptly addressing stains before they penetrate the fibers can greatly reduce the need for intensive cleaning.

• Liquid spills (juice, tea, etc.): blot immediately with paper towels, then wipe with clean water.
• Broken glass: lift large pieces with tape. For smaller fragments, use a damp cotton ball to pick them up carefully, then vacuum the area thoroughly.
• Dried stains: wipe with a cold, damp cloth, then sprinkle baking soda or salt over the area to absorb moisture; once dry, vacuum clean. For gentle cleaning, a mild wool-safe detergent with a soft brush or damp towel works well. (Note: avoid bleach and stiff brushes, which can damage the rug's surface.)
• Chewing gum: place an ice-filled plastic bag over the gum. Once fully hardened, gently remove the residue with a soft brush and clean the spot with a small amount of mild wool-safe detergent. (Note: do not use chemical solvents, which can damage the wool fibers.)

Avoid using chemical diluents or harsh solvents.To keep your rug fresh and in good condition, we recommend a deep clean at least once a year.

In-stock products will be dispatched within 7 days of payment confirmation. Slight delays may occur during public holidays. Thank you for your understanding.

All CHANGPHEL products are entirely handcrafted. As a result, slight variations may occur from one piece to another. These natural variations are an inherent part of handcrafted products.

Slight color variations may occur due to differences in lighting, monitor settings, and other factors. Thank you for your understanding.

For custom-pattern rugs, the estimated lead time is 4–5 months, covering the design process, color selection, and hand weaving. Complex patterns and oversized rugs larger than 6m² may require additional time. Please contact our online customer service for details.

For products that are not currently in stock, the estimated production lead time is 4–5 months. Please contact our online customer service for further information.

Final shipping cost is shown at checkout in the system. Our default cross-border courier is SF Cross-Border FBA. If you require a designated shipping carrier, please coordinate with our online customer service team in advance.